FAQs

Below is a list of the most common questions we receive regarding product information, orders, shipping and returns. 

Frequently Asked Questions

We actively add to this page as we discover more questions from our customers.

GENERAL PRODUCT INFORMATION

Are your products cruelty free?

How do I know when a product will expire?

ORDERS

How do I use promotional or coupon codes?

When will my order ship?

How do I know that my order has shipped?

How do I track my order?

SHIPPING

Who is the shipping carrier?

We use USPS for every order we ship. They pickup from our facility daily around 3pm MST. All Domestic orders ship either First Class or Priority.

Is my shipment insured or protected?

During checkout you have the option to add Route Package Protection to your order. Route is a valuable trusted partner that provides insurance on the order that covers almost any possible issue that can arise.

When can I expect to receive my order after it ships?

For USPS First Class, the typically lead time for delivery is 2-5 days. For USPS Priority the typical shipping time is 1-3 days.

RETURNS

What is the return policy?

Who do I contact for a return?

Please email support@phirmbeauty.com to request a return. Our customer service team will reply within 1 business day.