Our operating hours are Monday through Saturday from 8am to 5pm MST. We are closed on Sunday's and all major holidays. All orders placed by 2pm MST will ship same day.
USPS picks up orders from our facility around 3pm Monday through Friday and around 2pm on Saturdays. If an order is not ready at those times, it will be included in the shipment the following business day.
We provide a shipping manifest to USPS on every pickup. Sometimes the orders are not scanned properly in that manifest and tracking may not update until USPS scans the package again at the next destination location.
If you received a shipping confirmation and the status still shows "Label Created" after 2 business days, please contact customer service at: firstname.lastname@example.org.
Domestic Orders (United States)
All US orders are shipped via USPS First Class or USPS Priority Mail.
All International Orders are shipped via USPS First Class Package International, USPS Priority Mail Express International or USPS Priority Mail International.